blog.wohlrapp.com

Web 2.0 und Online-Trends verändern die Art und Weise, wie Konsumenten und „Corporate Buyers“ Produkte suchen, vergleichen und einkaufen, aber auch wie Beziehungen zu Kunden aufgebaut und gepflegt werden. Entsprechend ändern sich auch Umfeld und Herausforderungen für CRM-Anwendungen. Die veränderten CRM-Architekturen, -Technologien, und –Lösungen, die als serviceorientierte Architekturen zunehmend in Kombination von Web Services, assemblierten Lösungen, Social Networks, etc. auftreten, verleihen CRM eine neue Bedeutung. (more…)

We announced today, that we will provide a comprehensive Event Management System (EMS) for the Massachusetts Convention Center Authority (MCCA). The innovative EMS will be designed and assembled from open source components, and will fully support MCCA’s core business operations in the event management life cycle.

The MCCA owns and oversees the operation of the Boston Convention & Exhibition Center (BCEC), which was recognized by the 2007 Spotlight Awards as the “Convention Center of the Year”, the John B. Hynes Veterans Memorial Convention Center, The MassMutual Center and the Boston Common Garage. Optaros’ Assembly Methodology (OptAM) will incorporate best-of-breed open source technologies and customized features to allow the MCCA to capitalize on the recent rapid increase in business and react efficiently to increasing demands on internal operations. (more…)

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More about the DiSo project at http://diso-project.org/.

The larger telecom operators have been reinventing themselves over the last couple of years again and again. They constantly look to replace voice revenue and profit lost due to competition, they fight price declines, migration and substitution effects. It’s a fine line of introducing new products as needed and demanded and at the same time not to cannibalize the own existing offering. After unbundling and specialization in the 90ties, incumbent operators today go after service bundling and multiple screen plays to tie their customers into their product and services portfolio. With a strong focus on services and entertainment, media is still big for a lot of them.
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When: April 10 2008 - 11am EDT / 5pm CET

The collection of techniques and technologies known as Web 2.0 is only just beginning to have an affect on the enterprise. Join Dr. Ian Howells, Alfresco Chief Marketing Officer, and Jeff Potts, ECM Practice Lead for Optaros, as they explain the significance of these trends to the enterprise, what Web 2.0 really is and how to best leverage it to support content management strategies.

This web seminar will cover:

• The importance of Web 2.0 in the context of content management strategies and the competitive landscape.
• How to get beyond the hype and leverage Web 2.0 techniques and technologies to deliver dynamic and interactive content.
• How to tap into the fast-growing value of the Web 2.0 ecosystem to drive organizational productivity and competitive advantage, while still meeting the compliance and security needs of business.
• How these ideas have been put into practice by Optaros for companies like Endeca and Swisscom using Alfresco Enterprise as the technology platform for a Web 2.0 solution

Register now: http://www.alfresco.com/about/events/2008/04/optaros10apr08/register/